Last updated on February 27, 2025

Data Protection Policy

1. Introduction

This Data Protection Policy outlines how CareNow Technologies Pty Limited ACN 663 157 480 its subsidiaries and affiliates in Australia (collectively referred to as [Quickcare]) protects the data of businesses and their employees who use our app. We are committed to ensuring the privacy and security of all personal information we handle. You can read more about how we manage privacy with our privacy policy here.

2. Data Collection and Use

We collect and use data solely for the purpose of providing and improving our services. This includes managing staff, supporting business operations, and enhancing user experience. We do not share, sell, or use data for any other purposes. We also do not solicit to your employees directly about our services and they're account is protected within your company provider profile.

3. Data Security

We implement robust security measures to protect data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits.

4. Data Access and Control

Access to data is restricted to authorised personnel only. We ensure that employees who handle data are trained in data protection principles and practices.

5. Data Retention

We retain data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once data is no longer needed, it is securely deleted or anonymised.

6. Customer Rights

Customers have the right to access, correct, or delete their company and employee data. They can also object to the processing of their data or request data portability. Requests can be made by contacting our support team.

7. Data Breach Response

In the event of a data breach, we will promptly notify affected users and take appropriate measures to mitigate the impact. We will also report the breach to relevant authorities as required by law.

8. Compliance

We comply with all applicable data protection laws and regulations, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). You can read more about how we manage privacy with our privacy policy here.

9. Protection of Employee Data

We are committed to protecting the personal data of our customers' employees. This data is handled with the same level of security and confidentiality as all other data we manage.

10. No Direct Solicitation

We do not directly solicit employees of our customers about our services. Our communications are directed solely to the businesses that use our app, and in the event of user support requests, feedback and user research activities to improve the product and service.

11. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes.

12. Contact Information

For any questions or concerns regarding this policy, please contact us here.